New inability to meet these quotas carried terrible outcomes: authoritative reprimands as well as dismissal
Beginning in early 2000s, corporate managers at Wells Fargo bank first started pushing part employees so you’re able to take part in aggressive “cross-selling” – marketing multiple lending products like bank account, playing cards, otherwise overdraft protection properties in order to customers. Personnel experienced conversion process quotas, many of which was in fact extremely difficult to get to know, in addition they was indeed regularly hounded more than their progress. [i]
This new predictable outcome of so it persistent stress was that many of this new bank’s employees resorted so you’re able to unethical techniques to meet up their impossible quotas. It offered their customers products it didn’t you need otherwise you certainly will perhaps not pay for.

